Privacy Policy and Wellness Disclaimer

Effective Date: Jan 2026

At HandWritten Wellness, LLC ("we," "us," or "our"), we value the privacy of individuals who use our website, booking platforms, forms, and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, store, and share personal information from users of our Services ("you" or "your"). By using our Services, you agree to the practices described in this Privacy Policy.

Personal information refers to information that identifies or can reasonably be used to identify an individual. This does not include deidentified, anonymized, or aggregated information.

Information We Collect

Information You Provide to Us

We collect personal information that you voluntarily provide, including:

• Contact information such as name, email address, phone number, and mailing address
• Account and booking information, including appointment history, preferences, and service selections
• Intake and health-related information provided through forms, questionnaires, or consultations, including but not limited to health history, injuries, conditions, medications, and wellness goals
• Payment information when you purchase services, memberships, packages, or gift cards (payment details are processed through third-party payment processors and are not stored by us)
• Communications, including emails, text messages, feedback, reviews, survey responses, and inquiries
• Any other information you choose to provide voluntarily

Information Collected Automatically

When you access or use our Services, we may automatically collect limited information such as:

• Device information, including browser type, operating system, and device identifiers
• Log information such as IP address, access times, and pages viewed
• Cookies or similar technologies used to support functionality, security, and analytics

We use this information to operate our Services, improve performance, and understand usage patterns. You may adjust your browser settings to limit cookies, but some features may not function properly.

How We Use Your Information

We use personal information for purposes that include:

• Providing and delivering wellness services and experiences
• Scheduling, managing, and confirming appointments
• Processing payments, memberships, and gift cards
• Communicating with you about services, updates, policies, or promotions
• Maintaining client records and required professional documentation
• Improving our Services, offerings, and client experience
• Responding to inquiries, requests, or concerns
• Complying with legal, regulatory, and professional obligations

Health and Wellness Information

Health-related information you provide is used solely for the purpose of providing safe, appropriate, and customized wellness services. We treat this information with care and confidentiality and limit access to authorized personnel only. While we are not a medical provider, we apply reasonable safeguards to protect sensitive wellness information.

Sharing of Information

We do not sell your personal information. We may share information only in the following circumstances:

• With service providers and platforms that support scheduling, payments, communications, recordkeeping, or business operations
• With payment processors to complete transactions
• When required by law, regulation, court order, or legal process
• To protect the rights, safety, and property of HandWritten Wellness, LLC, our clients, or others
• With your consent or at your direction

All third-party service providers are expected to handle personal information responsibly and in accordance with applicable privacy standards.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including professional, legal, accounting, and operational requirements. Records may be retained longer when required by law or professional standards.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of certain personal information, subject to legal or professional retention requirements
• Opt out of non-essential communications or marketing messages

Requests may be submitted using the contact information below.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system can be guaranteed to be completely secure, and you use our Services at your own risk.

Children’s Privacy

Our Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If such information is identified, it will be deleted promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date. Continued use of our Services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:

HandWritten Wellness, LLC
Email: Alliswell@hwmwellness.com
Phone: 240.730.4455
Location: Silver Spring, Maryland

Website Privacy Policy Summary (Maryland)

HandWritten Wellness, LLC respects your privacy and is committed to protecting your personal information. This website privacy summary explains how information is collected and used when you visit our website, book services, or communicate with us online.

Information We Collect

We may collect personal information you voluntarily provide, including your name, email address, phone number, appointment details, and messages sent through forms or booking platforms. Limited technical information such as IP address, browser type, and site usage may also be collected automatically to support website functionality and security.

How Information Is Used

Your information is used to:

• Schedule and manage appointments
• Communicate regarding services, updates, or policies
• Process payments through secure third party platforms
• Improve website performance and client experience
• Meet business, legal, and professional obligations under Maryland law

We do not sell personal information.

Sharing Information

Information may be shared only with trusted service providers that support scheduling, payment processing, communications, or recordkeeping. Information may also be disclosed when required by law.

Your Rights

Maryland residents may request access to or correction of their personal information by contacting us. Certain records may be retained as required by professional or legal standards.

Contact

For privacy related questions, contact HandWritten Wellness, LLC at:
Email: Alliswell@hwmwellness.com

Wellness and HIPAA Style Disclaimer

HandWritten Wellness, LLC provides non medical wellness and massage therapy services. Services are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Health and wellness information shared by clients is collected solely to support safe and appropriate wellness services. While HandWritten Wellness, LLC is not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), we respect client confidentiality and apply reasonable administrative and physical safeguards to protect sensitive information.

Clients are responsible for providing accurate and complete information regarding health history and current conditions. Clients are encouraged to consult licensed medical providers for medical advice, diagnosis, or treatment.

By using our services and website, you acknowledge and agree to this wellness disclaimer.

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Privacy Policy and Wellness Disclaimer

Last Updated: Jan 1, 2026

HandWritten Wellness, LLC respects your privacy and is committed to protecting your personal information. This page explains how information is collected, used, and protected when you visit our website, book services, or communicate with us.

Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide, including your name, email address, phone number, appointment details, intake information, and messages sent through forms or booking platforms. We may also collect limited technical information such as IP address, browser type, and website usage data to support website functionality and security.

How Your Information Is Used

Your information is used to:

• Schedule and manage appointments
• Communicate about services, policies, updates, or changes
• Process payments through secure third party platforms
• Maintain client records and professional documentation
• Improve services, website performance, and client experience
• Meet legal and professional obligations under Maryland law

We do not sell your personal information.

Sharing of Information

Personal information is shared only when necessary and limited to:

• Scheduling, payment, and communication platforms used to operate the business
• Service providers who assist with business operations
• Situations required by law, regulation, or legal process

All third parties are expected to handle information responsibly.

Data Retention

Personal information is retained only as long as needed for business, professional, and legal purposes. Some records may be kept longer when required by law or professional standards.

Your Rights

Maryland residents may request access to or correction of their personal information. Requests may be limited by record retention requirements.

Security

Reasonable administrative and technical safeguards are used to protect personal information. No system can be guaranteed to be fully secure.

Children’s Privacy

Services are intended for individuals 18 years of age or older. Personal information from minors is not knowingly collected.

Contact Information

For privacy related questions, please contact:

HandWritten Wellness, LLC
Email: Alliswell@hwmwellness.com
Location: Silver Spring, Maryland

Wellness and Confidentiality Disclaimer

HandWritten Wellness, LLC provides non medical massage therapy and wellness services. Services are not intended to diagnose, treat, cure, or prevent any medical condition or disease.

Health and wellness information shared by clients is collected solely to support safe and appropriate services. While HandWritten Wellness, LLC is not a covered entity under HIPAA, client confidentiality is respected and reasonable safeguards are applied to protect sensitive information.

Clients are responsible for providing accurate and complete health information. Clients should consult licensed medical providers for medical advice, diagnosis, or treatment.

By using this website or booking services, you acknowledge and agree to this Privacy Policy and Wellness Disclaimer.