HandWritten Massage & Wellness Policies
Booking/Security Deposit
A security deposit is due for all new and existing clients, excluded those with memberships, gift cards or pre-paid packages. A security deposit total will depend on services selected. Failure to submit security deposit will result in the cancellation of your appointment. Full pre-payment, however, is still available. Deposits are non-refundable & will be applied toward your service balance. Remaining balance can be rendered via Cash or Card the day of your appointment.
As always thank you for your support.
Cancellation Policy/No-Show
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require minimum 12 hours notice for any cancellations or changes to your appointment.
Clients who provide less than 12 hours will be charged a $25 cancellation fee and/or forfeit their security deposit/full fee, while those who miss their appointment will be charged the full service fee + $25 for no call/no show if applicable. Please do not reply to an SMS reminder as the number is not monitored and will not constitute a cancellation. Please send an email or contact 240-716-1058.
Late Arrival , Cancellation and Failure To Complete Intake Form
If you arrive late for your appointment, we cannot provide an extension of your scheduled appointment. Depending upon how late you arrive I will determine if there is enough time remaining to start a treatment. Arriving more than 15 - 30 minutes late will most likely result in being requested to reschedule. For services 30 minutes or less (i.e.. Cool Out Exp, Dry Brush treatment etc.) being later than 5-10 minutes your appointment will need to be canceled and rescheduled. The original scheduled service fee will be charged in full for late arrivals. Client intake forms are automatically emailed to the client via the email provided at the time of booking. This form can be completed completely online from you desktop or mobile phone. The importance of this form is to assess the client's health history for any contraindication that may alter or prevent the client from receiving a service. Client intake forms should be filled in as completely as possible, to include the client full legal name. This is not only for the health and safety of the client but for the therapist as well. Client intake forms are also used for client verification purposes. Failure to complete this form at least 12 hours prior to the scheduled appt will result in a cancellation or rescheduling. An exception is made only for those who have made same day or emergency appointments with the therapist, and received therapist approval. Please more information or clarification please contact the therapist for more details.
Refunds For Services
HWMW does not issue refunds, unless the therapist is at fault for a repeat canceled service and/or appointment. Service credits only.
Whether new, soon to be or established, when booking your service please read the full description. Some services require a mandatory consultation prior to booking. Consultations are necessary to address whether a service is right for you or contraindicated. You can not be refunded once payment for a service has been rendered. Please read the full description before booking any service to see if a consultation is needed first.
Hygiene & Cleanliness
We do not have showers in our office, so we ask that you please bathe head to toe prior to your scheduled appointment. Please also avoid wearing perfumes, colognes or strong scented body products.
Privacy Policy
The Licensed Massage Therapist (RMT) and the Clinic always maintains the privacy and confidentiality of
clients and their personal health information. The client’s personal health information, privacy and confidentiality are securely protected.
Zero Tolerance Policy for Inappropriate and Abusive Behavior
Sexual misconduct is absolutely forbidden. Clients understand that any illicit or sexually suggestive remarks comments, advances or gestures will result in the immediate termination of the session. The massage session will be terminated immediately; should a client make any sexual advances and/or requests. Even questionable sexual discussion, can be cause for termination as per the Therapist’s discretion.
Massage therapy is therapeutic in nature and is NO WAY SEXUAL. Under NO CIRCUMSTANCES do we condone or perform any kind of massage even remotely associated with sexual massage.
This is a ZERO TOLERANCE POLICY.
Please RESPECT the professional boundaries that exist between Therapist and Client. Professional treatment is an absolute must. Inappropriate or Immoral behavior will not be tolerated.
A session will not be conducted if the client is intoxicated, under the influence of drugs or threatening the safety of the LMT, the safety of others in the studio space, or becomes a danger to themselves.
Intimidating verbal harassment will not be tolerated as the LMT cannot maintain proper Therapeutic Boundaries or provide effective unbiased treatment under threat of retaliation or coercion.
If any of these behaviors take place within Clinic setting, the LMT has the right to stop treatment and ask the Client to leave the premise. Refusal can result in reporting to the police for trespassing.
The Client (s) will be held accountable for full payment of their session booked, in order to compensate for the time which was held exclusively on their behalf, as per the treating therapist discretion.