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HandWritten Massage & Wellness Policies
Booking/Security Deposit
A security deposit is due for all new and existing clients, excluded those with memberships, gift cards or pre-paid packages. A security deposit total will depend on services selected. Failure to submit security deposit will result in the cancellation of your appointment. Full pre-payment, however, is still available. Deposits are non-refundable & will be applied toward your service balance. Remaining balance can be rendered via Cash or Card the day of your appointment.
As always thank you for your support.
Cancellation Policy/No-Show
We're dedicated to providing you with the best possible experience during your appointment at HandWritten Massage & Wellness. To ensure we can accommodate all our valued clients and make the most of our therapists' time, we have a policy in place for cancellations and no-shows.
**Respecting Your Appointment:**
Your appointment time is reserved exclusively for you. A late cancellation or a missed visit means that another client who could have benefited from our services may have missed the opportunity.
**Cancellations and Changes:**
If you need to cancel or reschedule your appointment, we kindly ask for a minimum of 12 hours' notice. This allows us to offer your time slot to another client who may be in need.
**Fees for Late Cancellations:**
Clients who provide less than 12 hours' notice for a cancellation or appointment change may incur a $25 cancellation fee. Additionally, a security deposit or the full fee may be forfeited, depending on the circumstances.
**No-Show Policy:**
For clients who miss their scheduled appointment without prior notice, we have a no-show policy in place. The full service fee will be charged, along with a $25 no call/no-show fee if applicable.
**Contacting Us for Cancellations:**
If you need to cancel or reschedule, please do not reply to an SMS reminder, as that number is not monitored and will not constitute a valid cancellation. Instead, please send an email or contact us directly at 240.716.1058 to ensure your cancellation is properly recorded.
We appreciate your understanding and cooperation with our cancellation and no-show policy. By adhering to these guidelines, you're helping us maintain an effective and respectful scheduling system that benefits all our clients.
Late Arrival Policy
If you arrive late for your scheduled appointment, we want to make sure you still receive the full benefits of your session. However, depending on the extent of the delay, we may need to adjust the treatment time to ensure the quality of your experience. Arriving more than 15 - 30 minutes late may result in the need to reschedule, as we want to ensure adequate time for a meaningful session. For services that are 30 minutes or less, such as the Cool Out Experience or Dry Brush treatment, arriving later than 5-10 minutes may require the appointment to be canceled and rescheduled. In such cases, the original scheduled service fee will be charged.
Privacy Policy
The Licensed Massage Therapist (RMT) and the Clinic always maintains the privacy and confidentiality of
clients and their personal health information. The client’s personal health information, privacy and confidentiality are securely protected.
Refunds Policy
At HandWritten Massage & Wellness (HWMW), we are committed to providing you with the best possible experience and service. Our refund policy reflects this commitment, ensuring clarity and fairness in all interactions.
**Refunds and Service Credits:**
HWMW typically does not issue refunds. However, in cases where a repeat canceled service or appointment is due to the therapist's error, service credits will be provided. We believe in addressing any concerns with professionalism and making sure you receive the value you deserve.
**Understanding Your Services:**
When booking any service, whether you are new, soon-to-be, or an established client, we encourage you to thoroughly read the full service description. Some services may require a mandatory consultation before booking. These consultations are crucial to determine whether a service is suitable for your needs or if any contraindications apply.
**Importance of Consultations:**
We emphasize the significance of consultations as they ensure your well-being and the effectiveness of the services we provide. Please take the time to understand if a consultation is required before booking any service. Our goal is to offer personalized solutions that cater to your specific needs.
**No Refunds After Service Payment:**
Once payment for a service has been rendered, we are unable to provide refunds. We are committed to delivering the highest quality of care and service, and your payment signifies our mutual agreement to proceed with the booked service.
**Reading Service Descriptions:**
Before booking any service, we strongly advise you to thoroughly review the service description. This will help you make an informed decision about whether the service aligns with your needs and if a consultation is necessary.
Importance of Completing the Client Intake Form
We value your well-being, and completing the client intake form is an integral part of ensuring your safety and the effectiveness of your session. The intake form assesses your health history, identifying any potential contraindications that might impact your ability to receive certain services. Please fill out the form as comprehensively as possible, including your full legal name. This information is not only crucial for your safety but also for the well-being of our therapists.
Client Verification and Safety:Additionally, the information provided in the intake form serves as a means of client verification. To maintain the utmost professionalism and security, it's important that this information is complete and accurate. If the intake form is not completed at least 12 hours prior to your appointment, we may need to reschedule your session. Exceptions are made for those who have arranged same-day or emergency appointments, with therapist approval.
For further information or clarification on these guidelines, please feel free to reach. We are here to support you on your wellness journey and ensure that every step you take with us is met with care and consideration.
Client Responsibilties
**Personal Hygiene:**
As we don't have shower facilities on-site, we kindly request that you bathe thoroughly from head to toe before your scheduled appointment. We also ask that you refrain from using strong scented body products, perfumes, or colognes. Your consideration helps create a comfortable environment for everyone.
**Open Communication:**
Your health and safety matter to us. It's essential that you promptly notify your massage therapist of any changes in medication, injuries, or medical conditions, as well as updates to your intake form. This information is crucial for providing a tailored and secure treatment experience.
**Ensuring Effective Treatment:**
By keeping your massage therapist informed of any new developments, you enable us to customize your session to meet your needs safely and effectively. Open and honest communication about changes in your health status before each session is highly encouraged.
**Your Well-Being Matters:**
Your massage therapist is here to provide you with the best care possible. By sharing any relevant updates, you help us create a treatment plan that aligns with your current health status. This proactive approach enhances your experience and avoids any potential complications.
Your cooperation with these responsibilities not only ensures your well-being but also contributes to a harmonious and respectful environment for everyone.
Zero Tolerance Policy for Inappropriate and Abusive Behavior
Sexual misconduct is absolutely forbidden. Clients understand that any illicit or sexually suggestive remarks comments, advances or gestures will result in the immediate termination of the session. The massage session will be terminated immediately; should a client make any sexual advances and/or requests. Even questionable sexual discussion, can be cause for termination as per the Therapist’s discretion.
Massage therapy is therapeutic in nature and is NO WAY SEXUAL. Under NO CIRCUMSTANCES do we condone or perform any kind of massage even remotely associated with sexual massage.
This is a ZERO TOLERANCE POLICY.
Please RESPECT the professional boundaries that exist between Therapist and Client. Professional treatment is an absolute must. Inappropriate or Immoral behavior will not be tolerated.
A session will not be conducted if the client is intoxicated, under the influence of drugs or threatening the safety of the LMT, the safety of others in the studio space, or becomes a danger to themselves.
Intimidating verbal harassment will not be tolerated as the LMT cannot maintain proper Therapeutic Boundaries or provide effective unbiased treatment under threat of retaliation or coercion.
If any of these behaviors take place within Clinic setting, the LMT has the right to stop treatment and ask the Client to leave the premise. Refusal can result in reporting to the police for trespassing.
The Client (s) will be held accountable for full payment of their session booked, in order to compensate for the time which was held exclusively on their behalf, as per the treating therapist discretion.